|About Us This web site is owned and operated by The Dovecote Press who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.|
We welcome comments and suggestions, which can be e-mailed to us at firstname.lastname@example.org
Our Contact details:
The Dovecote Press
Stanbridge Wimborne Minster Dorset BH21 4JD United Kingdom
Phone: 01258 840549
My VAT Registration Number
|Making A Purchase Buying Dovecote Press books couldn't be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. |
We accept credit and debit cards, but not American Express. If you are ordering from outside the United Kingdom, your credit card company will automatically convert the transaction into your own currency.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
All the books listed on our web site are available to order directly over the Internet. All internet orders are fully secure and encrypted, so you can order with confidence. You can also order by letter, telephone, or fax.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
If you prefer to order by letter, please write to us at The Dovecote Press, Stanbridge, Wimborne Minster, Dorset BH21 4JD, United Kingdom. To order by phone please call (44) (0)1258 840549 , or by fax on (44) (0)1258 840958.
|Shipping And Handling All UK orders for over £10 are sent FREE DELIVERY. A £1.50 P&P charge applies to all UK orders of under £10.|
For orders from outside the UK:
up to £10 - £3, up to £20 - £5, up to £50 - £10.
Please email email@example.com for postage on orders over £50
For orders to USA, Australia, Canada, New Zealand and South Africa :
Up to £50 - £10.
Overseas postal charges are calculated at the highest rate. Depending on the books ordered they might easily be much lower. Please email firstname.lastname@example.org for confirmation of exact charges.
All books are properly packed and sent within 2 days of the order being placed.
|Delivery Schedule We deliver your order right away. We will normally send your order to you in <days> business days. International orders are generally received in under <days> days.|
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges All orders are VAT free.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01258 840549 (International +44 01258 840549) or fax us on or write to us at Stanbridge Wimborne Minster Dorset BH21 4JD United Kingdom|
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.|
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Walking in Purbeck
iPad App now available for this book
find out more
The Exiled Collector
find out more
find out more